How Savex Technologies, Delhivery and Samsung Ruined My Anniversary Plans

Status: 

I decided to gift my wife a new Samsung mobile on our wedding anniversary. Since I have previously ordered a mobile and got it within the specified time I decided to order it the same way. Little did I know the trouble I had to go to get a proper response from the involved parties. It is already passed the deadline and shipment has not even started moving from the start all because one of the parties, Savex technologies did something unprofessional (as claimed by delivery partner Delhivery).

Samsung Estore BYOD website provides you with additional offers for corporate employees. An important thing to note here is that all the orders received on https://shop.samsung.com/in/ will be serviced by Savex Technologies Pvt. Ltd., a national distributor of Samsung. And Savex technologies uses Delhivery as one of their delivery partners.

None of these three companies (Samsung, Savex Technologies or Delhivery) are ready to take responsibility for your delivery. Samsung website mentioned 2-4 days for a product and updated the status as shipped the other day itself. However, even on the fourth day Delhivery is saying they got the product but not soft data required to send it from Savex technologies.

When I called Savex technologies on the third day they said they will send the required data. They should have sent it earlier with the product or in response to multiple reminders from Delhivery (as they claim) for 3-4 days. This was very unprofessional. They should have atleast provided me a communication id or new deadline.

Now, after three days Savex Technologies are claiming that they have sent it to the logistic partner and logistic partner has sent to the courier. But when I call the courier they insist that they have not recieved anything. In any case, if I had not called both of these when would they have started these process of at least blaming each other?

So where does Samsung comes into the picture? I have sent multiple mails to Samsumg estore @ support.estore@samsung.com. However, there is no real response from them except from the automated responses and forwarded to other team messages.

Below are the screenshots from Samsung byod website order tracking screen taken on Jan 2 2019. Order was placed on Dec 28, 2018.

 

Updates

Jan 1, 2019 

Delhivery status is still same that they have not received soft data from Savex. I had bought the mobile as an anniversary gift and now there is no way I will get it on time. Thank you Savex Technologies. I hope they will at least reply back with an explanation or action taken. 

Jan 2, 2019

Got a call from a representative from the company and even a message from the company that they have sent the item again through another courier partner (not Delhivery) and will be delivered on Jan 3. However the new courier partner's website says expected delivery is January 4, which will be past a week. Anyway let me wait and see (even if I don't care now as the need for anniversary gift is not relavent after many days after the anniversary date).

Jan 3, 2019

Finally received the product exactly after a week. Expected delivery date for courier was Jan 4, but Savex managed to get it delievered today. Marking the status as RESOLVED, but will keep the post as they infact make me miss my anniversary gift.

Jan 4, 2019

Savex technologies told me that this was a rare situation and has caused because of API integration issues. They also sent me a surprise gift which consisted of some nice flowers too.

 

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