This is my experience in continuation to my open letter to Vodafone management available @ http://criticscloud.com/blog-entry/an-open-letter-to-vodafone-management... have got immediate response from Vodafone Facebook team and got a call from a representative within half a day. I also got few other mails from other customer care representatives. Only problem was that many of these calls and mails were contradicting to each other. 

Regarding the incorrect billing, they said they have incorrectly charged for data based on a technical fault, however will be able to revert the amount only in next month bill. They did not answer yet on how I can convert to prepaid or port to another provider within this time period. Regarding, the plan change the plan change request is still open as I could learn from customer care representative through a chat. The plan was available when I made the request, but later they withdrew it. 

As prepaid has better offers for almost half the price of postpaid, I think it is also better to switch back to prepaid, if there is any reason to stick to vodafone network.

I would need answers for few more questions as per Vodafone terms and conditions:

1. If a person is having a plan and the plan has been withdrawn from market, what will happen to that person's plan. 

2. If a person has made a request for a change of plan when a plan was available, but the plan gets withdrawn before the 72 hour request processing time, what will happen to that person's plan.

3. You charged me extra due to your technical error, you have accpeted it and said I can pay remainder and you will revert amount with next month bill. How much amount I should be paying now to clear my outstanding if I need to convert to prepaid or port to another provider. If extra, when will it be returned to me?

I have shared these questions to their corporate email as well as Vodafone Facebook chat. Facebook team said they have forwarded it to concerned team with priority.

Below are some of the other screenshots from the recent chat with customer care:

Above chat was made on 05-Jan-17.

My question...