By critic777 on November 26, 2016
Called customer care 4 times today. Every time they take you through lots of menu options and then ask your debit card details and the PIN. And then disconnect call without telling anything.
By critic777 on November 02, 2016
Bad customer service, slow systems, lack of responsibility and trustworthiness from customer service representatives have made me cancel my Citibank Salary account (Suvidha) in a week.
The representative had come to my office (9590386113), took all documents and I had filled in the form as she had suggested. Later account was activated, but I got a mail telling my ready creadit feature (one of the major highlists they say during account promotion) was not activated.
By heartin on April 30, 2015
HDFC IT Services like the IVR, web site etc. needs to improve a lot compared to its competetors like ICICI, CITI etc. I can easily understand the technical flaws while accessing its IVR and web site is because I have worked on developing these for an international credit cards company based out of US.