I used to get prompt callback and replies until I paid the money. Once after payment I was not even provided with a proper receipt with BITS logo and name. This is requied for even raising a reimbursement request with the company.

When I contacted admission cell, their first response was they cannot provide. Then they said they will forward the request to accounts team if I send a mail. I have sent the mail and multiple reminders, but no reply. I hope this post reaches BITS administration. 

Updates

2 Jan 2018

Admissions team forwarded the request and mentioned that I will get a reply within 3-4 days on Jan 2, 2018. 

12 Jan 2018

Forget receipt, I did not even get a reply and it is already 10 days. Now there is no way to claim for reimbursement in my company. Even receipt download option in the website is not working.

13 Jan 2018

After sharing this post in social media websites finally I got receipt on the 11th day. However now I will have to find out alternatives to pay the credit card this month as it is already crossed the 10th deadline for this month's bill submission.

I hope in future they reply to students within 3-4 days max without needing to take things to social media.