idea cellular

Customer Service Email Response Times for Airtel, Vodafone, Idea and Tata Docomo

Airtel, Vodafone, Idea and Tata Docomo has emails to which you can send queries: for airtel, for Vodafone, customercare@idea.adityabirla.comfor Idea and for Tata Docomo. Let us see what are their response times. 

IDEA - How To Check Talktime Balance, Data Balance and More

We will list down shortcuts for checking Talktime Balance, Data Balance and More with IDEA. We have verifying this against Kerala BSNL number, but will try to update details for other states based on request. Please leave a comment. 


IDEA Kerala - Talktime Balance, Data Balance and More

*121# - Balance, Offers

*125# - Data pack details

Call customer care (Kerala from other states) - 9847112345

MyIDEA Stores vs. Idea Customer Care - Best Option For The Customer Is Now To Port

Customer was not allowed to migrate to prepaid from postpaid multiple times by the same idea store. After the first incident, he complained to the customer care. They said he can migrate after initial 90 days and even gave a mail confirmation. However, even after 90 days the store insists that they will not do, even after customer shows them the mail. So customer is left with no option, but to port. He has also recorded the conversations, posted in youtube and have shared the link here for proof.

Open Campaign - Never Ever Take IDEA Postpaid Plan, Unless You want To Suffer Until You Port Out

From my experience, which I am going to share, IDEA is one of the worst service providers in my state. Issues start with connection activation, bill changes and above all, the way customer care people talk to you. When you have better providers like Airtel, Vodafone and the new entrant Jio, who all have a better customer care and services, I don't see any reason for going to IDEA. I did the mistake just because they said they will give a good looking number for free (free of charges, but not free from head aches).

[Dexperience] IDEA - Change plan and you will be charged for both plans for a month

I had taken a plan of 499 with 6 GB internet and on my first bill date (Feb 16th) it was reduced to 1 GB. After waiting for 3 days, I changed my plan to IDEA I Plan 199. Customer care people said bill will be prorated.

Now I have received bill with three entries in Bill:

Ultimate 499 16th Feb to 18th Feb = Rs. 0

Ultimate 499 16th Feb to 15th March = Rs.499

IDEA Plan 199 19th Feb to 15th March = Rs.177.

Total 676.88 plus taxes. How can anyone be on two plans at the same time. At least they should have given the plan benefits then.


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